1 reviews | Active since Aug 2009
Brand New Phone - Faulty
<p>Went to do my upgrade Sat. First it took 2.5hrs because the consultant couldn't find the correct deal on the system or something to that effect! After that long ordeal, I got home only to find out tha the speaker was totally ^%$#!!!!<br /><br />I returned the phone Sun, another hr of my time wasted. The consultant said it would take 1-4 working days.<br /><br />Went in yesterday because I haven't heard from anyone. He phones HQ/or whoever to check on the status and there systems are down!!! Then he tells me, "Oh, it's 4 days from the time the repair dept gets the phone"<br /><br />*** Vodacom? A brand new phone with a clear problem. How can it possibly take this long to do a straight swapout? Nothing &^%$# complicated about it!!!!!!!!!!!!!</p> <p>Receive the phone, turn it on, play a song, speaker ********** go onto your system, credit the store with a replacement that they already have in their store. 1hr later the same day, my new phone could be ready for me to collect</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
9 days and still no contact from anyone! The great service continues....
9 days and still no contact from anyone! The great service continues....
So almost 2 weeks later, my phone's ready.
Go in to collect and yet again, there's some kind of issue on their system with booking the unit out! The thing that P^%$# me off the most is that none of the guys I dealt with had any kind of urgency
Over an hour later, I finally have my phone. On to the next issue....
I ask the consultant to check everything because I don't want to ever have to come back and waste my time yet again. My unit came with a selfie stick. Only this repplacement didn't have one. He says that they have to sent the stick back from JHB bcause they don't have any of those deals in stock!
***!!!!
Firstly, That means they could easily have given me a replacement phone from the existing stock in store bcause a new unit was not sent down from JHB!
Secondly, I now have to wait for that to come back and waste my time yet again going to the store!
USELESS!!!!!
So almost 2 weeks later, my phone's ready.
Go in to collect and yet again, there's some kind of issue on their system with booking the unit out! The thing that P^%$# me off the most is that none of the guys I dealt with had any kind of urgency
Over an hour later, I finally have my phone. On to the next issue....
I ask the consultant to check everything because I don't want to ever have to come back and waste my time yet again. My unit came with a selfie stick. Only this repplacement didn't have one. He says that they have to sent the stick back from JHB bcause they don't have any of those deals in stock!
***!!!!
Firstly, That means they could easily have given me a replacement phone from the existing stock in store bcause a new unit was not sent down from JHB!
Secondly, I now have to wait for that to come back and waste my time yet again going to the store!
USELESS!!!!!