Brand New Defective Phone

<p> </p> <p>On the 17th last month, I entered into an expensive cellphone contract with Vodacom for the S7 Edge. I was given a defective but brand new S7 Edge. I noticed the defect before I even got after leaving the store. I immediately changed course and went back to the store. I was expecting to be given a new phone as a replacement. This didn’t happen. I was not even given a temporary phone. I left the store without a cellphone.</p> <p> </p> <p>This happened on a Friday. I was told that Samsung would give feedback by next Tuesday. The following Wednesday I was told that Samsung still hasn’t said anything about what the Vodacom store should do about my problem although Samsung had already picked up my brand new defective phone. Over the course of the next few weeks/days I kept on phoning and still no news from Samsung about the replacement of my brand new defective phone.</p> <p> </p> <p>I have already posted about this issue about two weeks ago yet still nothing has changed since the last time I wrote on here. I still don’t know what happened to my phone or when am I getting a replacement phone back.</p>