Brand Loyalty is Worthless to Vodacom

<p>After being on Vodacom contract for over a decade, they seem to downgrade me every renewal like they expecting me to die.</p> <p> </p> <p>4 years ago I got a Samsung S4, I was very happy. But since then, I've been offered worse and worse phones. 2 years ago my renewal phone was an Samsung A5 which was worse by all standards and today I got offered a Samsung J7 as my renewal, which is once again worse then the A5 I got and doesn't compare to the phone I got 4 years ago.</p> <p> </p> <p>*** Vodacom? How and why? After all the years I have been a loyal customer, am I worth less as a customer?</p> <p> </p> <p>"Come in, renew your contract and 'upgrade'" my a**.</p>