1 reviews | Active since Feb 2011
Brand fail Poor Service - pillar to post
<p> </p> <p>I have been battling to update my details with Vodacom since January 2017. I have called the call centre no less than 6 times, spending more than an hour on the call with them, to update my credit card expiry date. I have visited 3 Vodashops to update my credit card expiry date. The last time i was told every thing is fine, now i get an sms telling me my account is in arrears. Vodacom, get your act together. you have now convinced me to not renew my contract with you. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
