JG
Jatish G

1 reviews | Active since Feb 2011

12 May 2017, 11:18

Brand fail Poor Service - pillar to post

<p> </p> <p>I have been battling to update my details with Vodacom since January 2017. I have called the call centre no less than 6 times, spending more than an hour on the call with them, to update my credit card expiry date. I have visited 3 Vodashops to update my credit card expiry date. The last time i was told every thing is fine, now i get an sms telling me my account is in arrears. Vodacom, get your act together. you have now convinced me to not renew my contract with you. </p>

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Replies (1)
Vodacom
Vodacom's reply12 May 2017, 12:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team