Branch manager disrespectful and refuses to help

I upgraded to a Galaxy S6 last year and purchased the outrageously expensive glass screen protector. To my dismay, the protector was full of cracks within three months. I endured this for around six months until I eventually decided to sc**** together the money to invest in a new protector. As luck would have it, my phone stopped working the very next day after replacing the protector. <br> <br> I booked the phone (still under warranty) in for repairs at Waverley Plaza and they shipped it out for repairs. Upon retrieval of the repaired phone at Waverley I noticed that my brand new screen protector was missing. I immediately called the repairs manager in Centurion and explained the situation. He was very friendly and told me that the Waverley shop would surely provide me with a replacement protector. The branch manager at Waverley (Franzelle - she refused to give me her full name) kept on referencing small print in the T&amp