Brainless and idiotic Voda****

So my last few days have been absolute hell dealing with your agents to try and resolve, an obvious error that you have made with my invoice this month. My aggravation is intangible to the point that i have to revert to this platform, in my hopes to receive a response, that i find fair and satisfactory.

I recently upgraded my contract and all went well with that process. However, my issue, that i demand be resolved, needs to be explained to you by me starting with my contract History. My first contract was opened in September 2016. Because you allow clients to upgrade 3 months before the lapse date. i upgraded in July 2018. I upgraded to a better device and package. That contract came with a "free" promotional device" and R60 airtime each month x 24. To say again, a "FREE" "PROMOTIONAL" contract. This was true. Each month i paid for the original contract price and the R60 contract was free. My issue has now arisen when i upgraded in May 2020. This month i receive a statement for my new device, the remainder of the previous contract (no issue with this) AND a charge for the promotional contract. First of all, nobody informed me that when the promotional contract lapses, i must call in to cancel the contract. One would assume that it would be discontinued as it was free and i never asked for it in the first place when i upgraded. I queried this with you guys on Tuesday, 09 June 2020 and the agent even agreed that it appears to be an error and she logged a ticket. She informed me that i should cancel the promo line which i proceeded to do. What i am aggrieved with is that i spent 35 minutes on the line today with your cancellations department to discuss the promotional line and the issues with it. First of all, i am told that the promotional contract expires in September 2020. Please tell me how a 24 month contract, which started in July 2018, suddenly now expires in September 2020. If i do the math for you, because you so evidently cannot, 24 months from July 2018 ends with July 2020. How does a 27 month contract suddenly formulate itself on your side? What absolute ******* is this. Secondly, the contract was free so why am i suddenly being told that should i cancel now, i will pay a cancellation fee? A cancellation fee for a free contract? This egregious error is unacceptable and to make it worse for you, your consultant tells me that this is what the system states. Can she not see that it is wrong when i told her to count the months as explained above. She did agree that the contract period is incorrect. I request to speak to a superior and she cuts the call. I find this appalling, but not surprising, considering the experiences other consumers are facing with you. I have never had an issue with Vodacom until two days ago. I will email this complaint to your company secretary demanding a resolution and apology for your obvious transgression. What i expect, is for the incorrect billing to be credited on my account and to never be charged again for it. I also want the "FREE" "PROMOTIONAL" contract to be terminated immediately without penalty. My issue is not the amount. The issue is the audacity to charge me for a free contract as well as tell me that there is a cancellation fee for a free contract! A call to apologize must be conducted as well as i am disgusted with the service i received from the so-called "best network provider".

I am not happy and will not recommend you to anybody.