Boycott Vodacom Fibre
Appalling service from Vodacom fibre. It has now been 2 months since I notified them that I was moving house. Since then I have made numerous calls to their call centre, emailed a trillion times and spent one hour on the line with a manager. Despite many promises I am still left without fibre AND MY PREVIOUS CONNECTION REMAINS - GIVING THE NEW OCCUPANTS FREE WIFI ACCESS. Promises to escalate my issues have come to nothing, telephone calls not returned, emails not rep**** to and a total blank from Justin John BOER who promised to resolve this issue on 5th May. Totally *********** staff and the worst customer experience I have encountered.
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Vodacom's replyOfficial
12 May 2021, 07:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 May 2021, 07:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
13 May 2021, 07:05So, it has now been 24 hours since Vodacom promised to contact me - and guess what? Yes that's right - no-one has. Just astonishingly poor service. I will NEVER use a Vodacom product again.
's update13 May 2021, 07:05
Reviewer Update
So, it has now been 24 hours since Vodacom promised to contact me - and guess what? Yes that's right - no-one has. Just astonishingly poor service. I will NEVER use a Vodacom product again.