EL
Edwin L

1 reviews | Active since Oct 2019

12 Nov 2021, 10:45

BOYCOTT VODACOM

For over 2 months now we remain without internet. First call logged well in advance to avoid delays with the relocation of our WiFi to our new home and two months later we still have no internet. We have spend over R1,500.00 on prepaid data and countless airtime calling Vodacom whose call centre agents are rude and have no cooking clue how to support customers and resolve our issues. We trusted you Vodacom, but I guess this is what happens when businesses grow and disregard the very customers that contribute to that growth.

No one better send me a response asking for a reference or ticket number because that's happened already and to this day we remain without internet. I hope that your business rots because you don't understand that in today's world not having internet determines whether your employer keeps you employed or dismisses you.

0
Replies (2)
Vodacom
Vodacom's reply12 Nov 2021, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
EL
Edwin L's update16 Nov 2021, 11:05
Reviewer Update
To this day, I remain with no internet, yet I have paid my monthly subscriptions and someone is yet to make contact with me and resolve the problem I have.

Just stop with the auto responses because it is more frustrating!