JS
Johan S
1 reviews | Active since Mar 2019
31 Aug 2021, 18:01
BOYCOT VODACOM!
My data was finished in less than five days. 79GB. I complained on this site. Very soon I got a call from a Vodacom representative on the 17th of August. I hung up three times because the man was so rude and attacking. I recorded all the calls and would happily share them. That representative INFRINGED MY BASIC HUMAN RIGHTS BECAUSE OF THEIR ERROR. I have never used up all my data for over a year. I BAUGHT, 2GB,20GB and 30GB. VODACOM. YOU CREDITED ME WITH 40 GB. I DO NOT SEE HOW IT IS POSSIBLE TO USE 4-GB IN A FORTNIGHT. IF YOU DO NOT DO SOMETHING ABOUT THIS I SHALL SEE A LEGAL REPRESENTATIVE WITH THE RECORDED CALLS.
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Replies (2)
Vodacom's replyOfficial
31 Aug 2021, 22:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Aug 2021, 22:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Sept 2021, 11:40Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was logged to our data support team for further assistance. Based on the feedback provided, our team completed the investigation and can confirm that the usage is correct and accurate based on the connection from sims and device. Our team assisted and loaded 40GB data as a gesture of goodwill.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was logged to our data support team for further assistance. Based on the feedback provided, our team completed the investigation and can confirm that the usage is correct and accurate based on the connection from sims and device. Our team assisted and loaded 40GB data as a gesture of goodwill.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2021, 11:40
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was logged to our data support team for further assistance. Based on the feedback provided, our team completed the investigation and can confirm that the usage is correct and accurate based on the connection from sims and device. Our team assisted and loaded 40GB data as a gesture of goodwill.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was logged to our data support team for further assistance. Based on the feedback provided, our team completed the investigation and can confirm that the usage is correct and accurate based on the connection from sims and device. Our team assisted and loaded 40GB data as a gesture of goodwill.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,