Bound to a contract that cannot be cancelled.

I have been trying to cancel Contract I***-3 via phone and by visiting several stores, but I have not been able to get any assistance. The phone cancellation line has been unable to help, and the stores have also been unable to assist due to a ***** warning on my profile. Unfortunately, your system does not provide a customer reference number for this issue, making it impossible to track how long I have been struggling with your service. I reported ***** on this contract back in 2023 but still to date I am stuck on a contract I didn't renew. I cannot remain bound to a contract that cannot be cancelled.