AP
Annerie P
1 reviews | Active since Oct 2013
18 Feb 2019, 16:57
Bought Vodacom data via Absa app - never received
It is costing me money to sort out an issue which is not supposed to be my responsibility - making your problems mine.
I purchased 2x 500mb Vodacom data bundles worth R100 each on Saturday via the Absa app. I never received it and phoned Vodacom. Vodacom claims the mistake it with Absa and Absa says it's Vodacom - seriously??? Grow up!
Clearly you have all the time in the world and a mere R200 means nothing to you but I am in need of my money. I am still waiting for my money to be refunded and would appreciate if it can be done ASAP. You can add some additional airtime to all the money and time I have to go through to sort this out.
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Replies (3)
Vodacom's replyOfficial
19 Feb 2019, 06:46 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Feb 2019, 06:46
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Feb 2019, 09:12 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Vodacom's reply19 Feb 2019, 09:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
AP
Annerie P's updateReviewer Update
20 Feb 2019, 19:29I appreciate the effort even though it was a frustrating process that Vodacom made to award me with the data that disappeared. Thank you!
AP
Annerie P's update20 Feb 2019, 19:29
Reviewer Update
I appreciate the effort even though it was a frustrating process that Vodacom made to award me with the data that disappeared. Thank you!