1 reviews | Active since Jul 2010
bought out contract but still being debited
I cancelled my contract 2 months earlier and I paid the required amount asked of me in March 2015. I was aware I am still liable for another contract I have which is R200 only. The end of April I was debited the normal full amount - when I call the call centre I got through to 10 different people who all transfer me from pillar to post. I had to do a stop order to get my money back. I received an sms on the active contract I have a credit of R419 to my account - I calle them and they told me because ibought the contract out early. I confirmed I owe them nothing. The very next day I received another sms I owe R820 which is the old and still existing contract. I called again and go the same call centre problems. I should only owe R200 for existing contract April and R200 for May 2015. Vodacom is the worse service provider, their customer service sucks! I refuse to pay anything until this is resolved. If it is not resolved I will take this matter further
As per our telephonic conversation, this matter has now been resolved.
Regards
Randall October
Vodacom Consumer Website Team
As per our telephonic conversation, this matter has now been resolved.
Regards
Randall October
Vodacom Consumer Website Team
