Bought data, took airtime but no data received

On 1 April I bought a 2gb bundle with my airtime, the R249 was taken from my airtime but I never received the data!.<br> I went to the vodacom customer care in canal walk on the 7 April and logged my complaint, ref no. S3-82z3o-oh7kx.<br> <br> On 8 April I received a call from a vodacom representative telling me the query was forwarded to the wrong department and that he would escalate it further. <br> On 13 April I received a call from vodacom's data department (Dane) informing me that they received my query and that they will be loading a 2gb bundle on my account. directly after hanging up i received an SMS to say that i received a 2gb data bundle but when i checked there was nothing loaded.<br> I have now been trying since 13 April to get hold of the vodacom customer care to query the SMS and why I have received nothing as yet and it is now 17 April..<br> <br> Does vodacom really not give a damn or do they have a problem with their system because something clearly is not working.... and when you get to speak to someone, you get spoken to like you a trying to ***** them.<br> <br>