1 reviews | Active since Apr 2019
Bought Data Not Reflecting!
Yesterday I purchased R149.00 worth of Data. The transaction shows the monies left my bank account, however I never received the data or any such notification of data received. I attempted to log onto My Vodacom in order to check my balances, but the app kept showing an error in accessing my profile (checked both via my cellphone app and computer website). I have since called Vodacom this morning 082 135 and the consultant advised that no purchase is recorded for yesterday. I requested that she log a query as my bank confirms the funds were received by Vodacom. Vodacom ticket reference number: A2-FFD4-K8424E
This is totally unacceptable and being a Vodacom customer for over 25 years has yielded me no benefit!
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Best regards,