CM
Cheryl M

1 reviews | Active since Aug 2009

16 Apr 2020, 13:17

bought data for inactive sims, need it transferred to active sims

I'm transferred data to 2 old numbers from my FNB online banking, buying 6GB data so my kids can do school work. I had their names saved and bought, but when they didn't get it I saw it's the old numbers. The sims are inactive, why can't Vodacom just transfer the data to the new sim cards? I don't want the money, they still need to do school work. I know I pressed confirm to buy, but we are all under stress here, why can't you help.

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Replies (1)
Vodacom
Vodacom's reply16 Apr 2020, 13:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team