1 reviews | Active since Aug 2017

28 Sept 2018, 10:25

Bought data but it took money only without loading data

Followed USSD to buy 1 hour data bundle all the way but didn't load my 1GB.Date 26-09-18 22:01 pm, My last balance was R23.55 before data purchase. Later it was 11.55 but no data at all

0
Replies (2)
Vodacom
Vodacom's reply28 Sept 2018, 10:41
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Sept 2018, 18:54
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Consumer Website Team