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Johan B

1 reviews | Active since Apr 2022

11 Jul 2025, 18:45

Bought data but didnt get it

I bought 30 day data bundles of 1.5Gb twice today a few hours appart because I thought the 1st transaction did not go through but never recieved any sms to confirm the data was added and my data balance on my phone still shows 0kb. Both the transactions did go through on my creditcard but I never received the data

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Replies (2)
Vodacom
Vodacom's reply12 Jul 2025, 08:04
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply15 Jul 2025, 15:17
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion this afternoon, we have allocated the data on number ending end 1886.

 Regards  Vodacom Consumer Website Team 

Best regards,