Bought airtime on the Vodacom app but the airtime wasn’t credit on my cellphone number

Item: Vodacom
Rating: 1
Author: Akhona B

I recharged using the Vodacom app’ vodapay the airtime was never credited on my cellphone number, I called the call centre the lady said she escalated the matter and turnaround time will be 7 working days but since 25 July 2021 the matter has not been resolved

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Replies (1)

Vodacom's replyOfficial

18 Aug 2021, 06:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply18 Aug 2021, 06:58

Official