mM
mrsbothma M

1 reviews | Active since Nov 2016

07 Nov 2016, 15:47

Bought a new phone and 3 days later Black screen of Death!

<p>Bought a new phone and 3 days later Black screen of Death! Vodacom in George, Courtenay Street refuses to give a refund and take back their phone. CPA says I have 7 days to get a refund if I choose so. Sharne is the clerk that assisted me, but she plainly refuses to listen to my side of the story. I do not want a Brand new 3 days old phone to be Repaired! I paid cash and I want my money back and I will buy another phone, from a branch with better attitude and customer service!</p>

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Replies (1)
Vodacom
Vodacom's reply07 Nov 2016, 15:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team