1 reviews | Active since Nov 2012
Botched upgrade - now no service for a month
<p>A routine upgrade on 12 December for my three daughters - new phones, but staying on the same contract - UChoose Flexi200 turned into a nightmare. One daughter - no problem. However the other two were mysteriously placed on the Smart XL contract at R700/month instead of R250/month, after I signed for the UChoose Flexi plan. When we realised Vodacom had made an error, we called...and called...and called, Motsebi at Vodaworld was absolutely useless and then just never returned calls. In fact, she managed somehow to get my one daughter totally disconnected...no access to make calls or the internet on her phone. I finally I placed a complaint on their Facebook page. Only then did someone attempt to assist us. Gino was all apologies and promises...for two days. Since 13th Jan we have heard nothing. My daughter is working on the road, with no cell phone, no way she can contact clients, no security of a cell phone while driving all over Jhb, yet, I am sure I will have to pay for this month's absolute nightmare......</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
It is four days later. No feedback. No change. No resolving the damned problem. Nothing. As usual. I am getting darned tired of someone new phoning...telling me in a super empathetic patronising voice how they appreciate my patience. How frustrating it must be....and the promises they make....AND THEN NOTHING HAPPENS. I have had to recharge my own data and airtime after hanging on trying to get through to Vodacom...I will have to pay a bill at the end of the month for a phone/contract that hasn't worked since mid December...because...you know...contracts and ****....but nothing nothing nothing from ****** Vodacom.
How do you change a rating to zero stars????????
Names: Motsabi at Vodaworld, Gino, Nadeem, and about two other people at Vodacom.....Useless. Make promises to load airtime onto a new sim card my daughter must go out and buy and rica/fica whatever....that doesn't happen.....DON'T TELL ME YOU'RE RESETTING THE SETTINGS - THAT HAS BEEN DONE ABOUT FIVE TIMES AND NOTHING WORKS. FIX IT.
It is four days later. No feedback. No change. No resolving the damned problem. Nothing. As usual. I am getting darned tired of someone new phoning...telling me in a super empathetic patronising voice how they appreciate my patience. How frustrating it must be....and the promises they make....AND THEN NOTHING HAPPENS. I have had to recharge my own data and airtime after hanging on trying to get through to Vodacom...I will have to pay a bill at the end of the month for a phone/contract that hasn't worked since mid December...because...you know...contracts and ****....but nothing nothing nothing from ****** Vodacom.
How do you change a rating to zero stars????????
Names: Motsabi at Vodaworld, Gino, Nadeem, and about two other people at Vodacom.....Useless. Make promises to load airtime onto a new sim card my daughter must go out and buy and rica/fica whatever....that doesn't happen.....DON'T TELL ME YOU'RE RESETTING THE SETTINGS - THAT HAS BEEN DONE ABOUT FIVE TIMES AND NOTHING WORKS. FIX IT.
Thank you Arlene, you are the first Vodacom employee to actually do something that you say you will do. She has her airtime so she can use the temporary number. Thank you for escalating the matter. I hope that when the switchover occurs at the end of the month, all will be resolved. If not, I will be spitting tacks again! However, thank you.
Thank you Arlene, you are the first Vodacom employee to actually do something that you say you will do. She has her airtime so she can use the temporary number. Thank you for escalating the matter. I hope that when the switchover occurs at the end of the month, all will be resolved. If not, I will be spitting tacks again! However, thank you.