Botched repairs!

My phone's screen had cracked. I booked it in at the Vodacom store in Kenilworth centre and it was sent to Vodacom repair centre in Tygervalley. After 2 weeks I received my phone. four days later, the screen stopped working.

I had to book the phone is for further repairs. an sms stand that the repairs should take 2-3 working days. that was 5 days ago. I received an sms stating that they are awaiting spares.

I am incredibly unhappy with the service. Not only was the initial repairs done poorly, but communication has been incorrect. I will enter the fourth week without a phone due to the poor workmanship of those at the repair centre.

Furthermore, when communicating, the repair centre and outlets all share different information. There does not seem to be a standard procedure when dealing with insurance claims/ customers wanting updated information.

I am unhappy with the service, especially because my repairs have not been a priority following the initial botched repair.