LM
Lesley M
1 reviews | Active since Sept 2016
27 Aug 2025, 08:36
Bot Tobi is not helpful
I tried to resolve my issue by calling the Vodacom number one always uses and got stupid Tobi that dropped the call, when all I wanted was to speak to an agent to help me with my statement that is too high for the contract I took out.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
28 Aug 2025, 07:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Aug 2025, 07:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lesley M's updateReviewer Update
10 Oct 2025, 10:42My issue has not been resolved. I am still being charged double when before this was never an issue. There must be an issue with this, as my habits have not changed for years, but my expenses have doubled. Although someone called, they did not help resolve this issue.
LM
Lesley M's update10 Oct 2025, 10:42
Reviewer Update
My issue has not been resolved. I am still being charged double when before this was never an issue. There must be an issue with this, as my habits have not changed for years, but my expenses have doubled. Although someone called, they did not help resolve this issue.