CS
Connie S

1 reviews | Active since Nov 2011

08 Dec 2016, 14:14

Booster request unhonoured

<p>So I called Vodacom at the end of Oct 2016 coplaining that our building has poor network coverage. We are all using a company's Vodacom contract. Now we can hardly call without going to the road because our building has poor network. I have never gotten a call from the "Network department". I am not even sure they exist. My goodness I have been calling since last week and no one can give me answers and the owrst part is I keep getting "We will call you back" from this bogus network department. I spoke to 2 Supervisors already Nishal/Vishal and ****lang. They too promised to call me back but we ll know they wont. So with this said we are giving you until the weekend to install this supposed Booster and if not we will be cancelling all our contracts in Limpopo (20+) and will use a network that has time and energy for us. I am really disappointed to say the least that Vodacom would mess with a corporate client, in fact anyone who gives them money. You have until Sunday 11th December 2016.</p>

0
Replies (3)
Vodacom
Vodacom's reply08 Dec 2016, 15:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

CS
Connie S's update09 Dec 2016, 10:06
Reviewer Update

Still no call, SMS, Telegram, Postcard nothing... Time is ticking

CS
Connie S's update10 Jan 2017, 09:27
Reviewer Update

A month later and still no contact from Vodacom. What is going on?