HR
Hettie R

1 reviews | Active since Dec 2015

10 Nov 2020, 15:01

BOOO Vodacom

They know how to milk their contract customers - switch phones of and charge again connection fees - even when they are up to date customers. S. van Eeden is over 5 years a loyal customer she has 3 phones and a laptop contract she always upgrade - She paid 5 000 rand in November and arrange a extra double payment for November monthend - No warning no feedback the phones was cut off. BOOOO Vodacom you do not care for your customers you do not care that all went through Covid , you do not want loyal clients , after this contract we will move to MTN which we just found ths morning are supporting there customers and , Your excuse it is the system and shift the blame. Does not gut While we where there we saw a client who was upset due to your debit orders - the people had to pay bank cost dur to you. O bu the way both people you mistreated are white - is there a BEEE policy to get your white customers out. Please let us know -there is other businesses who would accept our business.

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Replies (2)
Vodacom
Vodacom's reply11 Nov 2020, 06:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Nov 2020, 17:32
Official
Dear Hettie Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we logged a request for a Promise to Pay to our Subscriber Collections Department.  Regards Vodacom Consumer Website Team

Best regards,