Booked phone for Repairs

I Booked my phone in for repairs on the 30/01/2016 I was told it will take 3 days for the phone to be repaid.<br> Firstly the lady (Danielle Ferris) that booked my phone typed in the wrong contact details after I wrote them down for her, she made me complete a Vodacom insurance claim form, a week later I received a call from Vodacom saying I must pay R4000, I then asked why does the insurance cover it I was told there is no insurance claim form submitted, I then phoned Vodacom to follow up with on my phone I was told they have submitted my claim form to the insurer, yesterday 15/02/2016 I called the insurer I was told there is no claim under my name, I am disappointed with the service from Vodacom 15 days has passed and still have not received my phone.