Booked in my Sony Z3 waterproof phone with protector and no damage for proxy sensor problem under waranty. Recieved 4 difrent qoutes and statement of unreparable. Whent for collection and phone was externaly damage on 3 places.

This is Rudzani Lithole fromVodacom's replay : Dear Nadia and Alec Ross We thank you for sending your complaint to our office and affording us the opportunity to investigate and resolve Kindly be advised of the following : • The complaint has been investigated thoroughly and all the reports checked • Unfortunately the investigations have revealed that the phone was booked and found to be liquid damaged • When the phone is deemed liquid damaged then it can only be repaired out of warranty • According to the report and the fotos the phone had dropped marks from the first job as confirmed at Advanced Repair Centre • The phone was booked in in March, April and May and it was quoted on all three occasions and sent back as the quotes were not accepted • The complaint about the covers was only brought up at the end of July when the unit had already been deemed out of warranty Based on the above, we are of the opinion that even if the covers were removed that happened after the unit was already assessed and deemed out of warranty. However as a gesture of goodwill as stated before if the unit is repairable, we would apply 50% discount on the quoted amount We therefore advise that even though we would love to assist the customer, the above offer is the best under the circumstance If you accept the above offer, you can then directly communicate with our Vodacom Repairs consultants We trust that you will find the above in order

This isKindly be advised of the following : • The complaint has been investigated thoroughly and all the reports checked - (THIS WAS NOT BEEN INVESTIGATED THOROUGHLY, AND MAYBEE YOU DON’T UNDERSTAND ME OR READ MY REPORT CORECTLY!) • Unfortunately the investigations have revealed that the phone was booked and found to be liquid damaged – (THIS PHONE HAS BEEN TESTED WITH BROKEN CORNER AND TWO DENTS AT THE BUTTOM FOR WATER DAMAGE! THIS PHONE WAS NOT BOOKED IN LIKE THIS! DON’T YOU GRASP IT OR UNDERESTAND THIS! OF COURSE IT WON’T PASS THE TEST!) UNBELIEVABLE!!! • When the phone is deemed liquid damaged then it can only be repaired out of warranty – (OF COURSE IT HAS WATER DAMAGE AS THE PHONE HAS BEEN DAMAGED BETWEEN BRITS VODASHOP AND THE REPAIR SHOP!) DOES THIS MAKE SENCE TO U??? • According to the report and the fotos the phone had dropped marks from the first job as confirmed at Advanced Repair Centre – (EXACTLY MY POINT!!!) THIS IS WHAT I TOLD YOU IN MY REPORT!!! VODACOM BRITS BUBBLE W****D MY PHONE IN A PERFECT CONDITION WITH NO DAMAGE – THIS CAN BE CONFIRMED BY NEO THEBE FROM VODASHOP BRITS MALL AND CAN BE SEEN IN BOOKING DOCUMENT. SO THE DAMAGE SHOULD HAVE COME FROM HANDLING OF YOUR SO CALLED ADVANCED REPAIR CENTRE. • The phone was booked in in March, April and May and it was quoted on all three occasions and sent back as the quotes were not accepted – (NO THE PHONE WAS BOOKED IN 27/02/2017!!!) SEE ATTACHED DOCUMENTS AND CUT OUT PICTURE OF DOCUMENTS BELOW. AND YOU STATE YOU INVESTIGATED THOROUGHLY ? • The complaint about the covers was only brought up at the end of July when the unit had already been deemed out of warranty – (OF COURSE THIS COVER WILL BE BROUGHT UP LATER, BECAUSE WHEN I WHANTED TO COLLECT MY PHONE IN JULY IT WAS IN THE WORTS POSSIBLE STATE!!! AND COMING FROM THE ADVANCED REPAIR SHOP LIKE THIS !!!) WHEN THE PHONE WAS BOOKED IN UNDER WARANTY 27/02/2017. ONCE AGAIN NO THOROUGHLY INVESTIGATION WAS MADE!!! This is unacceptable!!! I would not go through all this effort if I knew in my heart I did nothing wrong !!! Vodacom is taking me for a ride and wants to prolong this issue !!! I will not stop until you will support me a full 100% !!! I will go as far as possible and I will get public support from all unhappy customers. This poor investigation and report check will be posted if no response and 100% support are not implemented. my reply:

Official private business reply Good day Feedback has been provided to you on above matter, by our CEO's office. Once again, please accept our sincerest apologies for the inconvenience caused. (FEEDBACK WITH A MIDDLE FINGER WAS GIVEN WITHOUT SUPPORT OR HELP!!!) Kind Regards, Vodacom Consumer Website Team