1 reviews | Active since Oct 2016

18 Aug 2016, 18:50

Bonus promotion my ass

<p>Every time u have an issue with vodacom or any supplier I always follow the proper channels. Even though I know that nothing ever gets resolved through call centre's. So here i go again after the 4th call to vodacom customer service. Of which 2 were dropped in my ear after explaining my situation. Some consultants are just damn rude and ***********. Which adds to the frustration I already have with vodacom. I received an sms from vodacom rewarding me with 175 airtime. Which technically isn't a reward as I deliberately recharge to get the free air time. This time around u want just ****** of the actual amount, I just never received it and my own airtime was used when I was thinking I'm using the bonus airtime. Needless to say I'm annoyed frustrated and sick and tired of vodacom and their sneaky and ********* empty promises. </p>

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Replies (1)
Vodacom
Vodacom's reply19 Aug 2016, 04:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team