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Maria M

1 reviews | Active since May 2020

29 May 2020, 23:27

Bonus data payment

I have been on contract with vodacom for few years now.I pay R150.00 a month for 20gb data but suddenly I'm paying more for the bonus data that I never subscribed to.I cannot be paying an extra R250.00 for data that I am not even using.there was no communication sent on phone to say you'd be debiting my money how do you debit such a lot of money when I haven't even subscribed anything.I feel like vodacom is cheating here.I am not happy at all because last month more money was debited in my account even this month.I have a wifi already and I cannot afford spending so much money on a data that I have never subscribed to and I do not even use.please vodacom cancel this subscription,coz if not I am definitely porting to a network that would value me.

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Replies (2)
Vodacom
Vodacom's reply30 May 2020, 15:36
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply04 Jun 2020, 12:38
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the relevent department and was assisted with regards to your query. Bonus recurring data bundle was de-activated successfully.  Regards Consumer Website Team 

Best regards,