1 reviews | Active since Jul 2016

15 May 2017, 15:44

Bonus airtime shinanigans

<p>I'm a loyal vodacom customer but today I must say I consider taking my business elsewhere. I bought airtime for 180 and the said they give me "90" bonus airtime. I converted my airtime to data for 1 gig and went abt doing my calls. Shortly I was informed that my airtime was finished. I dialed 111 and the lady there by the name of spangled tells me that my bonus airtime was used on data. Like really????? They gave me some wishy washy story abt lte usage.... I really don't like being taken for a ride and I feel it's exactly what vodacom is doing. Why say u give me airtime and then decide how I will use it? At this point I'm thinking of taking my loyalty to telkom. At least there there r no hidden what what..... your service really is not on. Period. U r just pooling wool over our eyes that how I feel. </p>

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Replies (2)
Vodacom
Vodacom's reply15 May 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 May 2017, 09:28
Official

Dear Mahlora Malete,

As discussed, your issues have been addressed and resolved.

Regards,

UW