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Patricia M

1 reviews | Active since Oct 2016

03 May 2017, 10:51

Bonus Airtime -*******

<p>I recharged my account but never received the bonus airtime of R150 as per promotion. I called the customer service and was told that a consultant will look at it. The next day I received a sms stating that I used the so called bonus airtime on the internet. Was not true, my data was off. I went to the Vodacom outlet in Silverton, they could not show me the sites which I was supposed to visit.</p> <p>How sad, sies!!Imagine !!</p> <p>I am planning to use all my data and then go to another service provider.</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply03 May 2017, 11:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 May 2017, 12:36
Official

Hi Patricia

As discussed, please note that this matter has now been resolved.

Have a pleasant day further :)

Regards,

RJ