SP
Stacey P

1 reviews | Active since Jan 2016

06 Apr 2016, 22:01

Bonus airtime

I regret upgrading my contract with vodacom!!!!<br> <br> Worse service always!!!<br> <br> Why di you guys sms to say recharge with x amount and receice bonus airtime when we never do or it dissapears or you just dont get it.<br> <br> I phoned previously and it was said its only for calls vodacom to vodacom and tonight its said it was use because I did not have an active bundle but i had my own airtime on my phone.<br> <br> Really you guys need to educate your agents to stop telling your clients their own made up story mmm you not dealing with STUPiD people.<br> <br> Waiting for 6 months to lap so that anothe cellphone can buy me out of this contract.<br> <br> Please dont reply and say you investigating the matter to look good on hello peter but then you dont contact the client<br>

0
Replies (1)
Vodacom
Vodacom's reply07 Apr 2016, 06:19
Official
Hello StaceyKeira,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team