Bonus airtime ******, 0 human contact possible & number blocked?

It's Not possible to speak to Any human person when u try & contact Vodacom customer care! It's beyond frustrating! 082 135 eventually leads to to Tobi which is of 0 use wrt queries. How come one cannot speak to any human person at Vodacom. Each time I've to go to Vodacom outlets

Only time a human contacts u is when u request via the website but never on first hand. This is sheer frustration.

My query in question is out of principle: I recharged with R5 this morning where then a little later purchased a same-day data bundle off the USSD option. That is all well. I was them also given bonus airtime of R5 which I have to assume is for Voda to Voda calls (that prize is never specified so we guess)

I now see my bonus airtime is on 0 where I did not make a single call out. Only time a call was made was much later which by then used by remaining R1.. What happened to my bonus airtime of R5?...

Tobi was of 0 assistance & no human reachable

Thankfully I didn't waste my time recharging with a larger amount to be ****** like this. I take this as a failed test despite my out of bundle settings being on order

Surprisingly my mobile number according to Vodacom voice prompts for some services has been blocked for inundation? How many times have I called Vodacom?

I would just like an answer out of principle wrt my bonus airtime, why is no human contact still possible & why is my number blocked to Vodacom services