Bogus upgrede more out of contract higher fees

I upgraded 3 of my contracts online. On the 20th of June 2019 I phoned to confirm I don't require new sims I was assured that new sims will not be send. On the 24th of June RAM wanted to deliver 3 new sim cards, but didn't want to accept my proof of driver's licence. They where rude and I phoned vodacom online again. They assured me I don't need the sim cards my contract willbe upagraded on 1 July on current sim cards. Today 1 July nothing is activated and I had to do redo everything and will now only be upgraded on 1Augist