Bogus Upgrade

Item: Vodacom
Rating: 1
Author: Mariuis S

<p>With Vodacom Online moving over to some new system they upgraded my contract account after i cancelled my upgrade due to non performance. Now i suddenly pay for a new contract and 2 smartphone premiums. I will stop all payments to Vodacom untill this is sorted out. I have emailed Vodacom a week ago and get no reply.</p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Jun 2016, 08:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply24 Jun 2016, 08:20

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Mariuis S's updateReviewer Update

11 Jul 2016, 08:45

i still have received no positive feedback or an solution from Vodacom

Mariuis S's update11 Jul 2016, 08:45

Reviewer Update

i still have received no positive feedback or an solution from Vodacom