SW
Stephan W
1 reviews | Active since Aug 2016
10 Aug 2016, 10:32
Bogus statement
<p>My wife's account was billed with R2184.00, although our contract is for only R250.00 and we only use Wi-Fi. When we asked for a detailed statement they could not give us one. They offerd no further assistance and I blocked the debit order. I also sent a E-mail to the Ombudsmen association of South Africa.</p>
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Vodacom's replyOfficial
10 Aug 2016, 11:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2016, 11:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,