Bogus data usage charges

<p>I have a 2G data contract with Vodacom and in October i received a statement that has usage charges for the month of Sept. I was shocked to see this because i checked my data balace at the start of October and I still had data that I was carrying over from Sept so I could not understand these 'usage charges'.</p> <p> </p> <p>I then called the call centre on 13.10.16, I was directed to the solutions department and I was told the investigation would take up to 16 days (ref 1- ********** 4762). Noone from vodacom contacted me, instead my bank account was debited for R202.99 (contract amount + bogus charges) at the end of Oct. I thought they were still busy with the investigation and maybe the money would be credited back to me on my next statement but when i received the November statement there was just the usual contract amount. I then decided to check my current balance online and I found that I had another bill for ' Nov usage charges' of around R4700!!!!</p> <p> </p> <p>I went to the Somerset mall branch to query this and was assisted by Abashia who was unable to call up the November statement due to an ongoing system upgrade that was unable to view real-time statements or balances. When i requested a detailed breakdown of where these charges came from i was advised that there was an additional charge but that the system would be unable to call up previous activity on the data sim. So all in all she was unable to assist me.</p> <p>All that she could tell me was that my previous query (Sept charges) had been resolved in that i was compensated with 1G data during November. I queried why i had been awarded data instead of money she then told me that it was normal practice for vodacom to award data/airtime instead of money if the client is not explicit. She advised me to return when i had received my Dec bill and only then would she be able to escalate the query. </p> <p> </p> <p><br /> So all in all, during Nov i got my usual 2G then this extra 1G, and yet somehow i am being billed R4700 for data that i did not even use??!!!</p> <p>Throughout my contract i have always remained within my 2G limit, save for 2 or 3 months when i went above this and the bill has always been less R180. I didnt do anything out of the ordinary and i didnt download big files (combined my downloads are about 1G for Nov). I live alone and i leave my device at home so there is no way that someone else got a hold of it. Please please, look into this and resolve urgently.</p> <p>In the meantime, i have to wait for 12AM (night owl) if i need to use my internet because all my daytime data has disappeared and vodacom is unable to supply me with a detailed breakdown of where my data went to.</p>