Bogus content charges...AGAIN!!!!!!

Item: Vodacom
Rating: 2
Author: Nicolaas B

Dear Vodacom

Here we are again, another *****ulent charge on my account, second month in a row, and third time in just over 4 months. Content charges...really...again?

What do I need to do to stop this?

Is someone in your accounts department getting joy from loading bogus charges on customer accounts?

Come now, get your things in order, and stop trying to ***** from your customers.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Mar 2025, 08:26

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply11 Mar 2025, 08:26

Official

Nicolaas B's updateReviewer Update

14 Mar 2025, 11:30

Dear Vodacom, still waiting for a consultant to make contact.
is this going to happen soon?

Service is going from bad to worse.

Nicolaas B's update14 Mar 2025, 11:30

Reviewer Update

Dear Vodacom, still waiting for a consultant to make contact.
is this going to happen soon?

Service is going from bad to worse.