pP
phindilehlalukana P

1 reviews | Active since Jul 2016

14 Dec 2022, 17:25

Bogus

Ntombikayise Xulu from the cancelation department said she can't help me I need to verify all my details. I told her I'm in a public place I'm not comfortable saying my ID she said she can't ask me any other question but my ID after she asked me my Email my debitnorder date the bank j bank with and my email address.she could have asked for my address. Instead she gave me attitude. Previously a gentleman helped and he never insisted on my ID number

I too work for a call center and the are others things that can be varied excluding the ID.

I want my contract cancelled please stop giving free minutes and data and airtime on these numbers *** and ***. PLEASE. I CALLED EARLIER AND WAS TOLD THAT It will be cancelled last debut will be November now itstill shows you will debit. Please stop! I want the contract terminated for these numbers

0
Replies (1)
Vodacom
Vodacom's reply15 Dec 2022, 08:28
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team