1 reviews | Active since May 2016

20 May 2016, 09:35

Blue Route Vodacom

<p>I gave my phone in 3 weeks ago for repair. Job number ***6 - Rico Combrink</p> <p>I did a follow up call a few day later as customer service is non existent...that was on the Monday.</p> <p>The lady that answered gave me a price of R250.00 - update needed to be dome on the phone....also when asked she told me it will be ready by Friday....I gave them till Tuesday the next week....still no calls from them....</p> <p>I went in on the Tuesday just to find out that they still don't have the phone.....today another week and 3 days later....still no calls or update... I called and spoke to Roxanne....she said she will get back to me soonest after I told her that all calls is recorded..... 45min later still nothing...... I called and the excuse is that she still hasn't phoned.... Is this the type of service you deliver???</p> <p>Have you been nationalized???? Because your service seems like it!</p> <p>Even the branch manager Ebrahim Hardien is just as useless....</p> <p>Ebrahim, I have been waiting for your call since last week Tuesday!</p> <p>PATHETIC!!!</p>

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Replies (1)
Vodacom
Vodacom's reply20 May 2016, 12:17
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team