****** contract ****!!

I am not happy with the service level of Vodacom, I have ordered a new contract and my phone was delivered I was happy but the nightmare started, they didn’t include the sim card so I called and I have dealt with a rude Ayanda at after support and he hanged up on me. So I called again and spoke to Baloyi and he was understanding and he told me maybe the assumed I will using the same sim card, did they ask me if I was using a microchip sim? Why would they assume such and by then bear in mind my phone is not receiving calls due to migration, so I could not receive calls so I was told to call another department so that they can cancel the process I did that I was told it will take 24/48 hours that’s crazy as I told Qenisa then I asked to speak to a supervisor and I was transferred to Refilwe who advised me to go buy a contract sim so that she can active the new sim, bear in mind my time and petrol to go get this sim. She told me it will be up and running in few hours to no surprised it didn’t work…so I couldn’t use my sim card for 5 days as I was told people are not responding her emails. so is this a service I must succumb to? No I want my number to be reverted back to prepaid and RAM to come and fetch this phone, as I have told Refilwe via emails but she is not respond it’s been 3 days so I assume she is avoiding me or she is on leave. I have lodge a complaint with ICASA Reference No: GAU5829/18, I am not happy at all then she wants to give a 2 gig for this ordeal I am worth more than that…so I want someone to get this **** sorted as I can’t use my number, I am thinking of porting my number even VODACOM SUCKS and incompetence it’s a norm. Refilwe Makokwe (Merchants) ********** she is a smart supervisor.

I am still awaiting for Tebogo Ragedi another *********** supervisor, I have asked for the recording of Ayanda and he told me I must complete some form till to date I haven’t received them? Clearly no one takes me serious and he said he will inform of the internal disciplinary action against Ayanda once he has listed to our call from QA I guess no one can pull that call, so I am tired of VODACOM I just want my number to reinstated ASAP!!!! I even wrote on your FACEBOOK via HELLOPETER again no respond ai flip you guys sucks!! you even debited my account i have clearly indicated my debit should go on the 25th of each month but it was debited on the 05/12/18.