GC
George C

1 reviews | Active since Apr 2012

05 Nov 2015, 10:58

Blokking spam numbers

I'm receiving a spam call every day from the number +*** (international number). I have googled the number and there is many sites saying that it is a spam call. I phoned Vodacom customer care and explained to the guy that I am getting phoned calls everyday from a spam number. I am not complaining about the service I got from the customer care guy I am complaining about Vodacom that is not able to block spam numbers on their network. My device/phone does not support blocking numbers as do no phone according to the customer care guy. Apparently you need an app. I did not gave out my number to the \spammers". I am complaining about the fact that they can't or will not do anything to protect the customer when it comes to SPAM CALLS by blocking the number. I am not saying to give people the right to block any number just Vodacom to protect the customer by blocking numbers that are definitely spam numbers."""

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Replies (1)
Vodacom
Vodacom's reply05 Nov 2015, 12:37
Official
Hello gvcrouse,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team