DN
Debbie N
1 reviews | Active since Aug 2015
02 Oct 2017, 16:19
Blocking upgrade
Wanted to my upgrade. Firstly the special they advertised at Game was not loaded by Vodacom therefore they could not do the upgrade. Now I received feedback that the Westgate store is blocking my account although the number Vodacom is giving is not working and I was told by the consultant to get in my car and go sort it out with the Westgate store although I am staying in Secunda. Absolute no service support from Vodacom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Oct 2017, 06:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Oct 2017, 06:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Oct 2017, 08:26Good day Debbie,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply03 Oct 2017, 08:26
Official
Good day Debbie,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,