Blocking of lines every night
<p>Since the 6th of April Vodacom blocks all lines on my contract every noght after 8 due to a programming error on their side. The reason they provide is that a credit limit bar has been activated which is not the fact. I have visited vodashop Moffet on Main twice with no success. I went to the head office in Port Elizabeth. They looked into my problem without success. Several service request have been locked with Vodacom, no solution. I stay on a farm and this is my only means of contact since we don't have landlines. My son is a student and needs the wifi router and ipad for his studies. The call centre does not take my calls since I have reached my quota of calls for the month!!! I pay for a service that I do not receive. What can I do to resolve this problem. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
