1 reviews | Active since May 2017

13 May 2017, 20:31

Blocking of lines every night

<p>Since the 6th of April Vodacom blocks all lines on my contract every noght after 8 due to a programming error on their side. The reason they provide is that a credit limit bar has been activated which is not the fact. I have visited vodashop Moffet on Main twice with no success. I went to the head office in Port Elizabeth. They looked into my problem without success. Several service request have been locked with Vodacom, no solution. I stay on a farm and this is my only means of contact since we don't have landlines. My son is a student and needs the wifi router and ipad for his studies. The call centre does not take my calls since I have reached my quota of calls for the month!!! I pay for a service that I do not receive. What can I do to resolve this problem. </p>

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Replies (1)
Vodacom
Vodacom's reply14 May 2017, 08:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team