IT
Ielhaam T

1 reviews | Active since Jan 2017

18 Oct 2017, 12:56

Blocking of dual sim functionality on the Huawei P8 and P10 lite

To whom it may concern

It is seriously disheartening to discover that the Huawei P10 lite, that I just upgraded too, does not offer the dual sim functionality on the Vodacom network. When looking at what phone to upgrade too, the P10 lite was ideal for my husband as he has 2 sims. Instead of walking around with 2 phones, the dual sim functionality was ideal for separating work and personal business.

I completed the upgrade at the "smaller" Vodacom store in Canal Walk and confirmed that the second sim has just be inserted in the memory card slot. This is serious false advertising from Vodacom's part as the functionality on this phone is limited by Vodacom. Who gives the network the right to do that? It is such a serious *******.

Please advise how this can be corrected?

0
Replies (2)
Vodacom
Vodacom's reply18 Oct 2017, 13:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Nov 2017, 20:50
Official

Dear Ielhaam Toffey,

I'm terribly sorry for the delay in response.

I've responded to you via email with feedback.

Thank you for your patience.

Regards,

UW