SM
Stella M
1 reviews | Active since May 2016
01 Aug 2021, 15:55
Blocking debit order today!!!
Since Vodacom has seen it fit to yet again NOT load the correct data, I will no longer be paying you as of the end of August.
The contract I signed for clearly states that I'm paying for 60GB anytime data on *** and 20GB data on ***.
And yet Vodacom thinks they can load whatever they want. I checked the data that was left on both phones late last night. *** was left with 51.28GB so if you had loaded the 60GB I pay for every month it should have been on 111.28. Instead it is on 89.88GB this morning.
*** was left with 30.99GB so if you had loaded the 20GB I pay for every month it should have been on 50.99GB. Instead, it is on 40GB this morning.
I have long since given up on how the night data works, but since don't use it I just left it.
Just because all of the anytime data isn't used every month, doesn't mean you can ***** it back!!! I asked this question way back when I took out the first data contract and was assured the data rolls over to the next month!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Aug 2021, 08:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Aug 2021, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Aug 2021, 12:55Dear Stella Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Aug 2021, 12:55
Official
Dear Stella Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
SM
Stella M's updateReviewer Update
04 Aug 2021, 12:59I work during the day and have not received 1 missed call or email from Vodacom! I have logged another complaint with the consumer ombudsman and will not be paying you any further.
SM
Stella M's update04 Aug 2021, 12:59
Reviewer Update
I work during the day and have not received 1 missed call or email from Vodacom! I have logged another complaint with the consumer ombudsman and will not be paying you any further.