Blocked service on prepaid?

Item: Vodacom
Rating: 2
Author: Tersia V

I cancelled my data contract and was given a settlement figure as FINAL payment. Amount was paid and contract subsequently cancelled. I recently received a bill for R10 subsequent to paying the FINAL amount as provided by the cancellations department. As a result my PREPAID ACCOUNT has been suspended. How is it possible that Vodacom bills amounts subsequent to issuing final payments...surely this is not legal!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Feb 2016, 04:22

Hello Tersia Venter,

Thank you for your time and effort informing us of your concerns.

Please note that a consultant will contact you in due course to assist you.

Kind regards

Consumer Website Team

Vodacom's reply19 Feb 2016, 04:22

Official

Tersia V's updateReviewer Update

06 May 2016, 11:15

Vodacom promptly credited the amount and reinstated my service. I was still inconvenienced since the reinstatement could not be done telephonically. Fort he most part I am pleased with the outcome and their response.

Tersia V's update06 May 2016, 11:15

Reviewer Update