blocked phone for a month

my phone has been blocked since the 10th October, I have called numerous times but they seemed to have technical difficulties. I did NOT receive any warning that I have exceeded 90% of my call limit therefore I need to update. I cannot spend hours on the phone trying to contact someone who can unblock my phone, it is ridiculous!! they could not even explain why CIC department needs to investigate further. my service request numbers are as follows: <br> S3-9JW3P-PQUX0<br> S3-9J71E-EPK66<br> I AM PAYING FOR MY CONTRACT SO I EXPECT TO BE ABLE TO USE IT!!!! <br> i cannot receive calls so please contact me via email.