Blocked Phone

<p>All my numbers with Vodacom were blocked some time on Tu 28th Feb, I called Customer Service, friendly and efficient, however, they could not advise the reason for the block, only that I need to go to a store with my ID.</p> <p>I asked for a reason for this, they couldn’t tell me, they did advised that they COULD NOT unblock the number and that THEY were required to call a number received from the system. They called this number, to try and find out why the numbers are blocked but the number just rings… NO response.</p> <p> </p> <p>Wed. 1st Jan +-11h00</p> <p>I go to Vodacom Cape Quarter, Cape Town, again wonderful service, - “Yes your phone is block, we need your ID and we need to call THIS number....on the system.</p> <p> </p> <p>Apparently, Vodacom suspect ***** on my account.</p> <p> </p> <p>NATURALY, I am frantic, what about all my Internet Banking, is it a SIM swap, what’s going on?</p> <p> </p> <p>Roxanne, from Vodacom, calls said number... ring...ring... ring... ring and no reply. Again and again and again.</p> <p> </p> <p>Roxanne, calls different numbers and gets more numbers... finally at +-15h30 I am advised that Vodacom will unblock the phone and call me....</p> <p> </p> <p>Thu 2nd.. well the phone is still blocked.</p> <p>I call Roxanne at VODACOM Cape Quarter....</p> <p>"Didn't Vodacom call you Mr Clarke" - "Sorry, no Roxanne" again wonderful service from Roxanne.</p> <p> </p> <p>Enough...Roxanne can't assist, she seems to have done all she can!!</p> <p> </p> <p>So, I'm waiting for VODACOM to call ME.....</p> <p>and I have no phone...I have no idea why, if it's *****, is there someone accessing my bank accounts with a SIM swap...</p> <p>NOT A HAPPY CHAP… so who do you call, customer service, again, so they can call the number that just rings….. Sit at Cape Quarter for another 3h or more tomorrow?</p>