1 reviews | Active since Sept 2015
Blocked number for a contract I didnt agree on
I am writing this review with so much frustration the way Vodacom treat its customers, few weeks back I received a call from Vodacom telling me that my account is in arreas which to my surprise I do not know how because I pay the agreed amount monthly. I have a airtime contract with Vodacom for over 2 years which I agreed to pay R151.00 for airtime of R159.00, I was told that my number is blocked because I owe Vodacom money for Data, I never agreed on a data contract, my contract agreement with Vodacom was for airtime only. The consultant that I spoke to about this issue advised that it can be reversed since I never agreed to a data contract, she then transferred me to the Vodacom sales consultants depart which the phone rang for more than 20 minutes until the phone hanged up. I called again the next day and I was told the Vodacom contracts sales consultants knock off at 5pm daily I should call the next day, every time I call and state my complain I have been sent from pillar to post yet my phone number ( ********** ) remain blocked..this is the reason I will never renew my airtime contract with Vodacom again the same nonsense happened the first time I took the airtime contract where the sales consultant decided to add the 250 MB contract on top of it, I called and requested that it should be stopped now the same ******* is happening without my permission, retrieve the calls when I agreed to a contract and listen to what was sold to me and what I agreed on I am very annoyed.
I cannot do any banking because my number is blocked.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Mathabo
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Mathabo
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
