TM
Thulani M

1 reviews | Active since Oct 2019

22 Oct 2020, 13:32

Blocked My Number

I was offered an upgrade for airtime and data. Then later they change it to airtime without my approval. Five months ago I informed Vodacom to cancel their contract. Now they are sending me statements showing that I'm owing them but I ignored all that. Then they decided to block my number. I bought my phone cash I don't understand why they did not understand when I was canceling their contract. I now moved to MTN.

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2020, 13:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team